Shaping Change Inner Circle - August 2019

Welcome to the Inner Circle for August 2019!

If you haven’t joined the Facebook Group yet, you can find it here. It’s a closed group so only the members will see discussions and comments.


Wherever two or more people are together, there is bound to be conflict. This webinar will give you a seven-step conflict resolution process that you can use and modify to resolve conflict disputes of any size. You will also learn a set of skills in solution building and finding common ground.

In the Conflict Resolution workshop, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organisation no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

Webinar Objectives:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions


If you have any questions, drop them into the Facebook Group!



From around the web:

Resolve Conflicts In The Workplace With These 12 Techniques


13 Tools for Resolving Conflict in the Workplace, with Customers and in Life


Top 25 Workplace Conflict Resolution Strategies from the Pros


3 Effective Strategies to Manage Workplace Conflict


How to resolve workplace conflict - In a nutshell

Why There’s So Much Conflict at Work and What You Can Do to Fix It | Liz Kislik | TEDxBaylorSchool

My recommended reading this month is Resolving Conflicts at Work: Ten Strategies for Everyone on the Job – Cloke & Goldsmith



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